Acceptable Use Policy

Last updated: October 10, 2026

TicketTuck is in beta. We may update this policy as we finalize it; we’ll tell you about material changes by email or in the app.

This policy is part of the TicketTuck Terms of Service. It applies to every organization that uses TicketTuck, and to its staff, volunteers and door links. Card payments run through each organization’s own merchant account, so your processor’s rules also apply to you. Where your processor’s list of prohibited or restricted businesses is stricter than this policy, the processor’s list controls.

1. What you may not sell or collect money for

You may not use TicketTuck to sell, promote or collect payments for:

1. Anything illegal where you or your buyers are located, or anything that facilitates illegal activity.
2. Adult content or services, including sexually oriented entertainment, escort services and adult products.
3. Gambling, including casino nights where prizes have cash value, betting, lotteries, and raffles or sweepstakes that require a purchase to enter. A raffle is allowed only if (a) it’s legal for your organization where you run it, (b) you hold any license it requires, and (c) your processor has approved it in writing.
4. Weapons, including firearms, ammunition, firearm parts, explosives and fireworks. Admission to a lawful shooting-sports or hunting-education event is allowed only if your processor approves.
5. Drugs and related products, including marijuana and cannabis products, CBD, kratom, psychedelics, drug paraphernalia and prescription drugs.
6. Tobacco and vaping products.
7. Alcohol as a stand-alone product. Alcohol may be included with, or added on to, admission to your event (for example, drink tickets at a gala), if you follow alcohol laws and hold any required permit.
8. Ticket resale or speculative tickets. You may sell only tickets to your own events, or to events you’re authorized to sell. Reselling other organizers’ tickets, scalping, and selling tickets you don’t yet hold are all prohibited.
9. Financial products and money movement, including cryptocurrency, investments, loans, debt collection, credit repair, money transfers, stored value, cash advances, and gift cards or certificates that work like cash.
10. Pyramid schemes, multi-level marketing and “get rich quick” programs.
11. Counterfeit or infringing goods, and content you don’t have the rights to.
12. Hate, harassment or violence, including content or events that promote violence or discrimination against protected groups.
13. Political contributions to candidates, parties or political action committees (PACs).
14. Travel packages (airfare, lodging or tours) and other services delivered months after payment, unless your processor has approved them. Processors treat future delivery as higher risk, so school trips and service trips need processor approval too.
15. Anything your processor or the card networks prohibit, or would treat as high-risk without approval.

2. Payments must be real and yours

You may not:

1. Take payments for someone else. Your merchant account is for your organization’s own events, programs, fees and donations. Using it to collect money for another person or organization (known as “factoring” or “aggregation”) breaks card network rules. A campus department using its own approved deposit account is fine.
2. Run fake or test transactions with real cards, split one sale into several charges, or charge for anything that wasn’t provided.
3. Test stolen card numbers (“card testing”), or let others do it. Report suspicious patterns to us.
4. Give refunds outside the original payment, such as refunding to a different card, or in cash for a card payment, except where your processor allows it.
5. Collect card numbers outside the secure card fields. Never ask for card numbers, security codes, bank account numbers or Social Security numbers in custom questions, page text or email.
6. Hide mandatory fees. If you charge buyers any fee of your own, it must be included in the price shown from the start. Card surcharges must follow card network rules and state law.
7. Mislead about donations, such as claiming a gift is tax-deductible when it isn’t, or misstating where the money goes.

3. Buyer data

You may not:

1. Use buyer data for unrelated purposes. Use it for the purchase, the event and what your privacy notice says.
2. Send marketing to buyers who didn’t opt in, unless the law clearly permits it. The “news from your organization” checkbox is your list of people who asked. When you email them, include an unsubscribe link, honor opt-outs promptly, and follow CAN-SPAM and other applicable law.
3. Sell, rent or trade buyer data, or give it to third parties for their own marketing.
4. Collect more sensitive data than the event needs. Ask only for what’s necessary, such as allergies, dietary needs or emergency contacts for a camp, and explain why in your privacy notice. Never collect government ID numbers, financial account numbers, passwords or medical records.
5. Leave event-day devices unprotected. The event-day app keeps the guest list on the phone so it works offline. Use a passcode on devices, and clear shared devices after the event.

4. Pages and content

You may not:

1. Impersonate another organization or person, or use another institution’s name, crest or logo without permission.
2. Publish false or misleading event information, such as dates, venue, lineup, what’s included, or capacity you don’t have.
3. Post content you don’t have the rights to, such as photos, music, video or trademarks.
4. Post malware or phishing, or link to them.
5. Use pages for spam or for anything unrelated to your organization’s events, programs, fees or donations.

5. The platform

You may not:

1. Probe, scan or test the security of TicketTuck, except as our Security page allows for good-faith research. If you find a security issue, report it to security@tickettuck.com.
2. Get around plan limits, rate limits or bot checks, or access another organization’s data.
3. Scrape the Service, or overload it with automated requests.
4. Share staff accounts, or let anyone use the Service in ways the Terms don’t allow. Give volunteers door links instead of passwords.
5. Reverse engineer the Service, or copy its designs or templates for another platform, except as the law allows.

6. What happens if this policy is broken

Depending on how serious the issue is, we may:

• ask you to fix it;
• remove content;
• turn off card payments;
• suspend your account;
• end the Terms;
• report the issue to your processor, the card networks or law enforcement.

Where practical, we’ll tell you first and give you a chance to fix it. Your processor may also act on its own under your merchant agreement, for example by holding funds or closing your account.

7. Reporting

Report abuse, fraud or a page that breaks this policy to support@tickettuck.com, with “Abuse report” in the subject line. Report security issues to security@tickettuck.com.